Terms and conditions
General Conditions of Use
These General Conditions are intended to regulate the Terms and Conditions by which the pombz store. , ENI Leonardo Xavier Pacheco Carneiro | NIF 261274880, with registered office at Rua 1º de Maio, 2140, 4445-247, Alfena - hereinafter pombz. - will govern itself. The pombz service. consists of making available and supplying a set of products, in order to allow the user - who is assigned the status of customer - to order and purchase the available products online.
When using pombz. implies acceptance and full agreement with all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access pombz . If you do not accept, partially or fully, any of the conditions stipulated, you should not make purchases at pombz . If you access pombz., you are committed and responsible for respecting the conditions set out on this page and in the Privacy Policy. The pombz. reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.
Product and Price Information
pombz. informs customers about the characteristics, descriptions, images or videos of each product on each page available. The pombz. undertakes to make its products available in a clear manner and to correct possible errors that may occur as quickly as possible.
pombz. concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable. Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by pombz. any time.
Intellectual property
pombz. is a registered online store, with the service provided being the responsibility of ENI Leonardo Xavier Pacheco Carneiro. The content, domain, information present and available on pombz. are the property of ENI or were granted to it, and are therefore protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by the respective party.
The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content , etc. without express approval from pombz. . pombz. cannot be held responsible for any misuse of such products.
Payment methods
pombz. offers the following payment methods:
● Credit card
● ATM
● MB WAY
● Bank transfer
After payment is completed, pombz. will carry out a standard check, so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.
Purchase conditions
Product availability
All products available at pombz. can be purchased, except in cases of failure or stock limitation, as well as made-to-order products, whose availability may vary. Products may become unavailable without prior notice, but, in these circumstances, they will be duly identified on pombz. . If the product is no longer available after the purchase has been completed, pombz. undertakes to contact the customer, by telephone or email, as soon as possible in order to speed up the process with them.
Fees and taxes
In the pombz. The prices shown are in Euro € , with the appropriate VAT and tax rates applied in accordance with current law, which are already included in the price shown.
Order Cancellation
The customer may cancel an order placed while it is being processed. You are asked to inform pombz. via the following email contact: geral@pombz.pt . If the cancellation request was made after the order had been dispatched, it will be sent for delivery and the customer may choose to refuse to accept it. pombz. is not responsible for possible delays in handling order cancellations. pombz. reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as technical issues beyond the control of pombz .
Reimbursement
The customer has the right to return the product within 14 (fourteen) days from the date of purchase. pombz. You must refund the amount paid within a maximum period of 14 (fourteen) days after receipt of the returned order accompanied by the purchase invoice, proof of payment and return form.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund. The return shipping cost will be borne by the customer, unless the return is made due to a manufacturing defect or an error in the order.
Claims
The customer may submit a complaint regarding any issue, act, information or service provided regarding pombz. via email geral@pombz.pt or through Regulatory Entities.
Disclaimer
When placing orders and purchasing products, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
pombz. is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.
pombz. is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products made available, as well as for any delay or unforeseen circumstances in the delivery of orders.
PROCESSING OF PERSONAL DATA
Please check the Privacy and Cookies Policy.
APPLICABLE LAW – JURISDICTION
This information is subject to Portuguese law and current legislation.
