Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to communicate how pombz. collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.

A pombz., ENI Leonardo Xavier Pacheco Carneiro | NIF 261274880, with registered office at Rua 1º de Maio, 2140, 4445-247, Alfena - hereinafter pombz. - is responsible for the website www.pombz.pt , committing to guarantee the privacy and protection of personal data of customers and visitors, following all legal and regulatory standards in force.

pombz. reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers' personal data is processed or in legal terms. In the pombz. The most recent and current version of the Privacy and Cookies Policy will be displayed, and it is advisable to check it periodically to check for any updates or changes.

Guiding principles

The main objective of this policy is to consolidate the relationship of trust and closeness between the pombz. and respective customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.

Legal base

pombz. operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving the processing of personal data.

Data Protection

We use several measures that aim to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction. As data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.

Data collected

• Customer or purchase registration: name, email, address, postal code, location, telephone, NIF;
• Newsletter: name and email;
• Contact form: name, email and other information provided;
• Store navigation: device/browser data, network information and IP address.

Purpose of the data collected

Personal data is collected and processed with a view to fulfilling the purposes indicated below:

• Compliance with tax obligations.
• Shipping of orders.
• Order processing.
• Billing.
• Resolution of problems such as cancellation, product returns or refunds.
• Customer support: clarification of doubts about products, the operation of the store or any other question requested by the customer.
• Direct Marketing: sending emails and SMS about offers, products or campaigns.

Cookies

pombz. uses cookies on the website. The cookies used do not collect information that identifies the visitor. Types of cookies used:

• Analytical Cookies: used to create and analyze statistics.
• Functionality Cookies: store user preferences.
• Third-Party Cookies: created from services such as Google, Youtube, Facebook, among others.

Data sharing

pombz. does not give or sell any type of personal data to any other entity other than those necessary for the operation of the service. Any third party, with which customer data may be shared, is obliged to use it exclusively to perform the proper functioning of its service on behalf of pombz. .

For any other questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: geral@pombz.pt .

APPLICABLE LAW – JURISDICTION

This information is subject to Portuguese law and current legislation.